We are pleased with your visit to our website and your interest in our products. We take the protection of your personal data seriously. We have undertaken technical and organizational measures to ensure that the regulations on data privacy are observed both by us and our service providers.
In accordance with applicable data privacy regulations, we instruct you in the following about which personal data we collect
- while registering for customer access to the business portal of SIGVARIS for our dealers ("SIGVARIS Business Portal" herein),
- on the contact and service request form,
what purposes we use this data for and how we use it to optimize our services for you.
1. Responsible body
8423 Chemin Dalton
H4T 1V5 Montréal, Québec
"SIGVARIS" herein or also called "we" or "us".
2. What is personal data?
Personal data is understood to be information about personal or factual circumstances which is or can be associated with you as a natural person and visitor to the websites. This includes, for example, your name, your address, your telephone number, your IP address and your e-mail address. Good to know: SIGVARIS protects data of legal entities similarly to personal data.
Non-personal data is such information which is merely aggregated—in other words, summarized, collected and analyzed in larger, non-identifiable units.
3. What information does SIGVARIS collect from me?
SIGVARIS is committed to the principle of data economy. Personal data is only collected and stored when you give it to us of your own accord, such as in the course of your visit, your order or other correspondence.
a) While visiting the websites
You do not have to register to use our websites. Upon each visit to the website, information is automatically sent from your browser to our server and stored temporarily in a so-called "logfile." The following data is captured in the process without your assistance and stored until automatic deletion:
- The IP address of the requesting computer,
- The data, time and duration of the access,
- The name and URL of the retrieved file,
- The website from which the access occurred,
- Your computer's operating system and the browser you use.
This data is collected and processed for the purpose of facilitating use of the SIGVARIS business portal (establishing a connection), ensuring durable system security and stability, facilitating the technical administration of the network infrastructure and optimizing our website and for internal statistical purposes. The IP address is analyzed only when occasioned by attacks to the SIGVARIS network infrastructure and continuously in anonymized form for statistical purposes without the possibility of drawing inferences as to who you are.
b) While registering and ordering on the SIGVARIS business portal
The SIGVARIS business portal is only available for registered dealers. When you register with us as a dealer, we obtain personal data and business contact data from you in some circumstances. Your personal data is transmitted SSL-encrypted over the Internet. It is only possible to access your customer account after entering your personal password. The following personal data can be collected:
- Your name
- Your e-mail address
- Your mailing address
- Your country
- Your telephone and/or fax number
- Your login / user ID
- The password you created
You should always handle your access information confidentially and close the browser window when you have finished the communication with us, especially if you use the computer together with others.
c) While subscribing to our newsletter
If you have expressly consented, we use your e-mail address to send you our newsletter periodically. You will find a link at the end of each newsletter, which you can use to unsubscribe to the newsletter at any time. You can also cancel the newsletter at any time in writing or by e-mail with the responsible body indicated in section 1.
4. For what purposes does SIGVARIS use my personal data?
SIGVARIS uses your personal data with the aspiration of offering you the best possible shopping and service experience.
Specifically, we use your data
- to process your order
- for the access authorization for the SIGVARIS business portal
- for technical administration of the websites
- for our own marketing purposes, such as user-based online advertising
- for our own analyses and statistical purposes
- to optimize our range of services.
Your data is used only to the extent required.
Such data is processed and used for other purposes only if you have expressly consented to such use.
Your data is blocked upon complete performance of the contract and full payment of the purchase price and purged when the tax and commercial regulations lapse unless you have expressly consented to further use of your data.
If you have registered as a dealer on the SIGVARIS business portal, you can view your current and filled orders through your user account.
5. Does SIGVARIS share my personal data?
SIGVARIS will not share your personal data with third parties without your consent unless we are legally obligated or entitled to do so in the individual case. In general, we will use your personal data only within SIGVARIS and share it only if you have requested or consented that it be shared or we are entitled to do so – for example, if you have indicated that content is to be shared through social media. However, SIGVARIS occasionally draws upon third parties to process your personal data on our behalf
- to communicate about the order
- to perform a credit check
- to ship the products ordered
- to process your payments.
Your personal data is hosted and processed by a Swiss service provider on servers located in Switzerland. We carefully select our service providers who process your personal data on our behalf ("contract data processors" herein), and we test and document compliance with the technical and organizational measures they adopt. SIGVARIS maintains corresponding agreements with them on contract data processing.
When there is any transmission of personal data to subcontracting data processors headquartered in third countries outside the EU or the EEA, except for Switzerland, the contract data processors we have engaged shall ensure an appropriate level of data privacy through contractual arrangements with the subcontracting data processors through the so-called EU standard contractual clauses. They shall, in addition, directly commit to us that they will comply with the data privacy regulations. In this way, we ensure direct enforcement of the rights of affected parties, even with respect to subcontractors.
6. Data collection through browser cookies and web analysis services
a) Browser cookies
A "cookie" – also commonly known as a "web cookie" or "browser cookie" – is a computer file with a small amount of data which frequently includes a unique identifier. It is sent to your computer, your tablet or your mobile phone and automatically stored there when you visit a website. Every website can send its own cookie to your web browser if its settings permit this. Most modern browsers support cookies, but also give the user the option to deactivate them. You can have your browser reject all cookies or generate a message when a cookie is sent. Some of the functions or services on our websites function without cookies, but with limitations.
b) Web analysis services
When you continue to use this website, you consent that the data there may be processed by the following web analysis services and their third-party providers within the scope of their privacy policies. You can prevent the collection of data by these web analysis services by clicking on the link located under the respective description and following the instructions there.
Collection of data through the use of HotJar
This website uses HotJar analysis software of Hotjar Ltd. ("Hotjar") (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). With Hotjar it is possible to measure and analyze user behavior (clicks, mouse movements, scrollHeights, etc.) on our website. The information about your visit to our website which is generated through the "tracking code" and "cookie" is transmitted to the Hotjar server in Ireland and stored there. The following information is collected through the tracking code:
The following information can be recorded by your device and your browser:
- The IP address of your device (collected and stored in an anonymized format)
- Your e-mail address, including your first and last name if you have supplied them to us through our website
- Screen size of your device
- Device type and browser information
- Geographic position (country only)
- The preferred language to display on our website.
- Referring domain
- Pages visited
- Geographic position (country only)
- The preferred language to display on our website
- Date and time the website was accessed
Hotjar will use this information to analyze your use of our website, to prepare usage reports and for other services pertaining to website use and internet analysis of the website. The cookies used by Hotjar have different "lifespans"; some remain in effect for up to 365 days and some only during the current visit.
You can deactivate Hotjar at the following link: https://www.hotjar.com/opt-out.
Collection of data through the use of Inspectlet
You can deactivate Inspectlet tracking at any time at https://www.inspectlet.com/optout .
Collection of data through the use of Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies"—text files which are stored on your computer and which facilitate an analysis of your use of the website. The information that is generated by the cookie on your use of this website is usually transmitted to a server of Google in the U.S. and stored there. However, if IP anonymization is activated on this website, Google truncates your IP address beforehand within Member States of the European Union or in other countries that are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a server of Google in the U.S. and truncated there. Google will use this information on behalf of the operator of this website to analyze your use of the website, to compile reports on website activities and to perform other services for the website operator which are associated with usage of the website and the Internet. The IP address which is transmitted by your browser within the scope of Google Analytics is not conflated with other data of Google. You can prevent storage of the cookies through a corresponding setting in your browser software; however, we point out that, in such case, you may not be able to use all functions on this website to the full extent. In addition, you can prevent Google from acquiring the data (including your IP address) which is generated by the cookie based on your use of the website, as well as Google's processing of this data, by downloading and installing the browser plugin which is available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
You can prevent acquisition by Google Analytics by clicking on the following link. Doing so will set an opt-out cookie which will prevent future acquisition of your data when you visit this website: Deactivate Google Analytics.
7. How is my personal data protected?
To adequately protect your personal data, we have adopted technical and organizational measures for preventing unauthorized access. In addition, our employees are obligated to maintain confidentiality and to uphold data privacy.
9. Further questions? Do you wish to object to the use of your data by SIGVARIS?
For questions on the collection, processing or usage of your personal data, for information, correction, blocking or deletion of data, and to revoke consents that have been given, please contact the responsible body indicated in section 1 via e-mail or in writing.
Version: September 2017
SIGVARIS disclaims all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through this website, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by SIGVARIS is made available "as is" and "as available" without warranty of any kind, or any express or implied promise.
The SIGVARIS website is intended for information purposes only. Nothing in the website is to be considered as either creating a vendor-customer relationship between the reader/user and SIGVARIS, or as rendering of medical advice for any specific matter. Nothing contained in this site is or should be considered or used as a substitute for, medical advice, diagnosis or treatment. The services provided on this website are here to educate visitors on health care and medical uses that may affect their daily lives. This website and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment.
We advise users of our products to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. Never disregard, avoid or delay in obtaining medical advice from your doctor or other qualified health care provider because of something you have read on this website. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately.
This website also may include links to other Internet sites, as well as third parties who do not have any relationship to SIGVARIS. We do not control, do not guarantee, and disclaim any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on this website or any other Internet sites not directly controlled by SIGVARIS.
The inclusion of some of these links is merely for your convenience and is not intended and do not reflect SIGVARIS' opinion on the accuracy or the importance of these other websites. Furthermore, SIGVARIS do not endorse in any manner any of the views expressed in, or products or services offered by any linked websites. SIGVARIS are also not responsible for the privacy practices of other websites that are linked to them.
To the maximum extent allowed by applicable law, in no event shall SIGVARIS be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which, by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this website, with the delay or inability to use this website, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this website, even if advised of the possibility of such damages.
Copyright and reproduction notice
All materials on this website are owned and copyrighted by SIGVARIS. Reproduction of parts or of all of the content in any form of the SIGVARIS website is prohibited other than for individual use only and may not be copied and shared with a third party. The permission to copy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic or any other form.