Privacy Policy

Overview

Sigvaris (Australia) Pty Ltd ABN 55 165 608 195 (“Sigvaris”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you:

• Visit our website
• Purchase products or services
• Create an account
• Contact us or otherwise interact with our business

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Effective date: 01 July, 2026

 

Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number
• Billing and delivery address
• Order and transaction details
• Account login details (if you create an account)
• Website usage data (cookies, analytics)

 

Sensitive Information

In limited circumstances, we may collect information relating to your health, measurements, clinical requirements, treatment needs or medical circumstances where relevant to product selection, fitting, support or customer service.

This information is considered sensitive information under Australian law and will:

• Only be collected where reasonably necessary
• Only be used for the purpose for which it was collected
• Only be collected with your consent where required by law.

 

How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to communications
• Contact us
• Interact with our website (including cookies and analytics)
• Submit business account, trade or credit application information

 

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Assist in recommending or supplying the most appropriate product based on measurements, clinical requirements or information provided by you and/or your treating healthcare professional
• Communicate with you about orders or enquiries
• Improve our website, products, and services
• Send marketing communications (where you have opted in)
• Comply with legal and regulatory obligations

We do not sell or rent your personal information.

 

Disclosure of Information

We may disclose your information to:

• Payment providers (e.g. Shopify Payments, PayPal)
• Shipping and logistics providers
• IT, analytics, and marketing service providers

Some service providers we use, including cloud, ecommerce, analytics and payment providers, may store or process information overseas, including in the United States or other countries where our technology partners operate.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.

 

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

This includes:

• Secure systems and platforms
• Controlled access to information
• Use of encryption where appropriate

 

Data Retention

We retain personal information only as long as necessary to:

• Provide our products and services
• Meet legal, accounting, and reporting obligations

When no longer required, we take reasonable steps to securely delete or de-identify information.

 

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website usage and performance (for example, Google Analytics)
• Personalise your experience
• Support marketing, advertising and website optimisation activities.

You can manage or disable cookies through your browser settings.

You may also manage your cookie preferences through our website cookie banner when you first visit our site.

 

Marketing Communications

We will only send marketing communications where you have consented or where otherwise permitted by law.

You can:

• Unsubscribe at any time via email links
• Contact us directly to opt out

 

Access & Correction

You have the right to:

• Access your personal information
• Request corrections

To do so, contact us at:

SIGVARIS (Australia) Pty Ltd
8/53 Stanley Street
West Melbourne VIC 3003
orders.au@sigvaris.com
1300 744 827

 

Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme.

 

Anonymity

Where practical, you may interact with us anonymously or using a pseudonym.

However, this may limit our ability to provide products or services.

 

Complaints

If you believe your privacy has been breached, please contact us:

SIGVARIS (Australia) Pty Ltd
8/53 Stanley Street
West Melbourne VIC 3003
orders.au@sigvaris.com
1300 744 827

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

www.oaic.gov.au

 

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

Contact Us

For any questions relating to our policies, please contact our team for further assistance.

53 Stanley Street, West Melbourne, VIC 3003, Australia
1300 744 827
orders.au@sigvaris.com